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Import UAPF package
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2.4 KiB
Markdown
50 lines
2.4 KiB
Markdown
# Host lookup tables
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This package expects the OpenITSM host to maintain three deployment-specific
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lookup tables. They are NOT part of the package (the package only defines the
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abstract triage process); each host deployment populates them.
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## Expert groups
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The routing DMN resolves to one of these `group_slug` values. The host MUST
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have a matching `expert_groups` row for each:
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| slug | name |
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|-------------------|-------------------|
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| `helpdesk-l1` | L1 helpdesk |
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| `noc-l1` | Network Ops L1 |
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| `noc-l2` | Network Ops L2 |
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| `soc-l2` | Security Ops L2 |
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| `facility-l2` | Facility & Power L2 |
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| `platform-l2` | Platform Ops L2 |
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| `external-handoff`| External handoff |
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## Service tiers
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The priority DMN consumes these tier codes. Hosts MUST have a matching
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`service_tiers` row.
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| code | name | first_response | resolution |
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|---------------|-------------------------------|----------------|------------|
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| `tier_1` | Tier 1 (mission-critical) | 15 min | 240 min |
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| `tier_2` | Tier 2 (standard) | 60 min | 480 min |
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| `best_effort` | Best effort (non-SLA) | — (no SLA) | — |
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## Taxonomy
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The closed list of taxonomy codes `ai.classify@1` can emit, mirrored in the
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classify_incident Algorithm Card's `io.outputs.taxonomy_code.constraints.enum`
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and consumed as input to the priority + routing DMN.
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| code | LV | EN |
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|-------------------------------|--------------------------|---------------------|
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| `network.outage.link_down` | Saites pārtraukums | Link down |
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| `network.degradation` | Tīkla degradācija | Network degradation |
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| `network.routing` | Maršrutēšana | Routing |
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| `network.dns` | DNS | DNS |
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| `security.incident` | Drošības incidents | Security incident |
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| `facility.power` | Elektroapgāde | Power / facility |
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| `storage.capacity` | Diska vieta | Storage capacity |
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| `service.customer_request` | Klienta pieprasījums | Customer request |
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| `unknown.uncategorized` | Neklasificēts | Uncategorized |
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