incident-triage/docs/host-lookup-tables.md

Host lookup tables

This package expects the OpenITSM host to maintain three deployment-specific lookup tables. They are NOT part of the package (the package only defines the abstract triage process); each host deployment populates them.

Expert groups

The routing DMN resolves to one of these group_slug values. The host MUST have a matching expert_groups row for each:

slug	name
helpdesk-l1	L1 helpdesk
noc-l1	Network Ops L1
noc-l2	Network Ops L2
soc-l2	Security Ops L2
facility-l2	Facility & Power L2
platform-l2	Platform Ops L2
external-handoff	External handoff

Service tiers

The priority DMN consumes these tier codes. Hosts MUST have a matching service_tiers row.

code	name	first_response	resolution
tier_1	Tier 1 (mission-critical)	15 min	240 min
tier_2	Tier 2 (standard)	60 min	480 min
best_effort	Best effort (non-SLA)	— (no SLA)	—

Taxonomy

The closed list of taxonomy codes ai.classify@1 can emit, mirrored in the classify_incident Algorithm Card's io.outputs.taxonomy_code.constraints.enum and consumed as input to the priority + routing DMN.

code	LV	EN
network.outage.link_down	Saites pārtraukums	Link down
network.degradation	Tīkla degradācija	Network degradation
network.routing	Maršrutēšana	Routing
network.dns	DNS	DNS
security.incident	Drošības incidents	Security incident
facility.power	Elektroapgāde	Power / facility
storage.capacity	Diska vieta	Storage capacity
service.customer_request	Klienta pieprasījums	Customer request
unknown.uncategorized	Neklasificēts	Uncategorized