diff --git a/bpmn/vendor-onboarding.bpmn.xml b/bpmn/vendor-onboarding.bpmn.xml
index 7c3b110..f77d699 100644
--- a/bpmn/vendor-onboarding.bpmn.xml
+++ b/bpmn/vendor-onboarding.bpmn.xml
@@ -6,7 +6,7 @@
                   xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                   id="Definitions_VendorOnboarding"
                   targetNamespace="https://processgit.org/heliosgroup/vendor-onboarding"
-                  name="Vendor Onboarding & Approval">
+                  name="Vendor Onboarding and Approval">
 
   <!-- ═══════════════════════════════════════════════════════
        MESSAGES
@@ -22,7 +22,7 @@
        COLLABORATION
   ═══════════════════════════════════════════════════════ -->
   <bpmn:collaboration id="Collab_VendorOnboarding">
-    <bpmn:participant id="Pool_Helios" name="HeliosGroup — Vendor Onboarding &amp; Approval" processRef="Process_VendorOnboarding"/>
+    <bpmn:participant id="Pool_Helios" name="HeliosGroup — Vendor Onboarding and Approval" processRef="Process_VendorOnboarding"/>
     <bpmn:participant id="Pool_Vendor" name="Vendor / Supplier"/>
     <bpmn:messageFlow id="MF_1" sourceRef="Pool_Vendor" targetRef="Start_VendorRequest"/>
     <bpmn:messageFlow id="MF_2" sourceRef="Task_NotifyVendorApproved" targetRef="Pool_Vendor"/>
@@ -32,7 +32,7 @@
   <!-- ═══════════════════════════════════════════════════════
        MAIN PROCESS
   ═══════════════════════════════════════════════════════ -->
-  <bpmn:process id="Process_VendorOnboarding" name="Vendor Onboarding &amp; Approval" isExecutable="true">
+  <bpmn:process id="Process_VendorOnboarding" name="Vendor Onboarding and Approval" isExecutable="true">
 
     <!-- ─── LANE DEFINITIONS ─── -->
     <bpmn:laneSet id="LaneSet_1">
@@ -60,21 +60,21 @@
         <bpmn:flowNodeRef>Task_GenerateRiskProfile</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Evt_SanctionsTimeout</bpmn:flowNodeRef>
       </bpmn:lane>
-      <bpmn:lane id="Lane_Legal" name="Legal &amp; Contracts">
+      <bpmn:lane id="Lane_Legal" name="Legal and Contracts">
         <bpmn:flowNodeRef>Task_LegalReview</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_ContractDrafting</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>GW_LegalDecision</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_SanctionsEscalation</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>GW_EscalationDecision</bpmn:flowNodeRef>
       </bpmn:lane>
-      <bpmn:lane id="Lane_Finance" name="Finance &amp; Tax">
+      <bpmn:lane id="Lane_Finance" name="Finance and Tax">
         <bpmn:flowNodeRef>Task_RiskScoring</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_FinancialDueDiligence</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>GW_RiskTier</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_EnhancedDueDiligence</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_TaxVerification</bpmn:flowNodeRef>
       </bpmn:lane>
-      <bpmn:lane id="Lane_IT" name="IT &amp; Systems">
+      <bpmn:lane id="Lane_IT" name="IT and Systems">
         <bpmn:flowNodeRef>Task_CreateVendorProfile</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_ProvisionPortalAccess</bpmn:flowNodeRef>
         <bpmn:flowNodeRef>Task_SetupPaymentDetails</bpmn:flowNodeRef>
@@ -153,16 +153,16 @@
       <bpmn:outgoing>Flow_ToEnd_Rejected</bpmn:outgoing>
     </bpmn:serviceTask>
 
-    <bpmn:endEvent id="End_Approved" name="Vendor Approved&#10;&amp; Active">
+    <bpmn:endEvent id="End_Approved" name="Vendor Approved&#10;and Active">
       <bpmn:incoming>Flow_ToEnd_Approved</bpmn:incoming>
     </bpmn:endEvent>
 
-    <bpmn:endEvent id="End_Rejected" name="Vendor Rejected&#10;&amp; Archived">
+    <bpmn:endEvent id="End_Rejected" name="Vendor Rejected&#10;and Archived">
       <bpmn:incoming>Flow_ToEnd_Rejected</bpmn:incoming>
     </bpmn:endEvent>
 
     <!-- ─── AI COMPLIANCE LANE ─── -->
-    <bpmn:serviceTask id="Task_SanctionsScreening" name="AI: Sanctions &amp;&#10;Watchlist Screening&#10;(OFAC / EU / UN)">
+    <bpmn:serviceTask id="Task_SanctionsScreening" name="AI: Sanctions and&#10;Watchlist Screening&#10;(OFAC / EU / UN)">
       <bpmn:incoming>Flow_ToSanctions</bpmn:incoming>
       <bpmn:outgoing>Flow_CheckSanctionsResult</bpmn:outgoing>
     </bpmn:serviceTask>
@@ -181,7 +181,7 @@
       <bpmn:outgoing>Flow_SanctionsHit_No</bpmn:outgoing>
     </bpmn:exclusiveGateway>
 
-    <bpmn:serviceTask id="Task_OwnershipCheck" name="AI: Beneficial&#10;Ownership &amp; UBO&#10;Analysis">
+    <bpmn:serviceTask id="Task_OwnershipCheck" name="AI: Beneficial&#10;Ownership and UBO&#10;Analysis">
       <bpmn:incoming>Flow_SanctionsHit_No</bpmn:incoming>
       <bpmn:outgoing>Flow_SanctionsOK</bpmn:outgoing>
     </bpmn:serviceTask>
@@ -197,7 +197,7 @@
     </bpmn:serviceTask>
 
     <!-- ─── LEGAL LANE ─── -->
-    <bpmn:userTask id="Task_LegalReview" name="Legal: Review&#10;Vendor Documents&#10;&amp; Certificates">
+    <bpmn:userTask id="Task_LegalReview" name="Legal: Review&#10;Vendor Documents&#10;and Certificates">
       <bpmn:incoming>Flow_ToLegal</bpmn:incoming>
       <bpmn:outgoing>Flow_LegalReviewDone</bpmn:outgoing>
     </bpmn:userTask>
@@ -208,7 +208,7 @@
       <bpmn:outgoing>Flow_LegalFail</bpmn:outgoing>
     </bpmn:exclusiveGateway>
 
-    <bpmn:userTask id="Task_ContractDrafting" name="Legal: Draft&#10;Vendor Agreement&#10;&amp; NDA">
+    <bpmn:userTask id="Task_ContractDrafting" name="Legal: Draft&#10;Vendor Agreement&#10;and NDA">
       <bpmn:incoming>Flow_LegalOK</bpmn:incoming>
       <bpmn:outgoing>Flow_LegalComplete</bpmn:outgoing>
     </bpmn:userTask>
@@ -246,7 +246,7 @@
       <bpmn:outgoing>Flow_FDD_Done</bpmn:outgoing>
     </bpmn:userTask>
 
-    <bpmn:serviceTask id="Task_TaxVerification" name="Finance: VAT &amp;&#10;Tax ID Verification&#10;(VIES / local)">
+    <bpmn:serviceTask id="Task_TaxVerification" name="Finance: VAT and&#10;Tax ID Verification&#10;(VIES / local)">
       <bpmn:incoming>Flow_EDD_Done</bpmn:incoming>
       <bpmn:incoming>Flow_FDD_Done</bpmn:incoming>
       <bpmn:outgoing>Flow_RiskComplete</bpmn:outgoing>
@@ -270,7 +270,7 @@
       <bpmn:outgoing>Flow_IT_Portal_Done</bpmn:outgoing>
     </bpmn:serviceTask>
 
-    <bpmn:serviceTask id="Task_SetupPaymentDetails" name="IT: Setup Payment&#10;Method &amp; Banking&#10;Details">
+    <bpmn:serviceTask id="Task_SetupPaymentDetails" name="IT: Setup Payment&#10;Method and Banking&#10;Details">
       <bpmn:incoming>Flow_IT_Payment</bpmn:incoming>
       <bpmn:outgoing>Flow_IT_Payment_Done</bpmn:outgoing>
     </bpmn:serviceTask>
@@ -282,7 +282,7 @@
       <bpmn:outgoing>Flow_IT_Integrate</bpmn:outgoing>
     </bpmn:parallelGateway>
 
-    <bpmn:serviceTask id="Task_IntegrateERP" name="IT: Integrate with&#10;SAP / ERP Systems&#10;&amp; Activate Vendor">
+    <bpmn:serviceTask id="Task_IntegrateERP" name="IT: Integrate with&#10;SAP / ERP Systems&#10;and Activate Vendor">
       <bpmn:incoming>Flow_IT_Integrate</bpmn:incoming>
       <bpmn:outgoing>Flow_FromIT</bpmn:outgoing>
     </bpmn:serviceTask>
diff --git a/cmmn/sanctions-exception.cmmn.xml b/cmmn/sanctions-exception.cmmn.xml
index 21e2abd..4592f80 100644
--- a/cmmn/sanctions-exception.cmmn.xml
+++ b/cmmn/sanctions-exception.cmmn.xml
@@ -5,8 +5,8 @@
                   id="SanctionsExceptionCase"
                   targetNamespace="https://processgit.org/heliosgroup/sanctions-exception">
 
-  <cmmn:case id="Case_SanctionsException" name="Sanctions Exception &amp; Escalation Case">
-    <cmmn:casePlanModel id="CasePlanModel_1" name="Sanctions Match — Manual Review &amp; Override Process">
+  <cmmn:case id="Case_SanctionsException" name="Sanctions Exception and Escalation Case">
+    <cmmn:casePlanModel id="CasePlanModel_1" name="Sanctions Match — Manual Review and Override Process">
 
       <!-- Stage 1: Initial Assessment -->
       <cmmn:planItem id="PI_InitialAssessment" definitionRef="Stage_InitialAssessment">
@@ -99,7 +99,7 @@
         <cmmn:humanTask id="Task_RequestLegalOpinion" name="Request Legal Opinion from Counsel"/>
         <cmmn:humanTask id="Task_ReviewUBOStructure" name="Review Ultimate Beneficial Ownership Structure"/>
         <cmmn:humanTask id="Task_ContactRegulatoryAuthorities" name="Contact Regulatory Authorities (if required)"/>
-        <cmmn:humanTask id="Task_DocumentLegalFindings" name="Document Legal Findings &amp; Recommendation"/>
+        <cmmn:humanTask id="Task_DocumentLegalFindings" name="Document Legal Findings and Recommendation"/>
       </cmmn:stage>
 
       <!-- Stage 3: Executive Escalation -->
@@ -111,7 +111,7 @@
         </cmmn:planItem>
         <cmmn:humanTask id="Task_PrepareExecutiveBriefing" name="Prepare Executive Briefing Document"/>
         <cmmn:humanTask id="Task_ExecutiveReview" name="CEO / CLO Decision Review"/>
-        <cmmn:humanTask id="Task_BoardNotification" name="Notify Board Audit &amp; Risk Committee"/>
+        <cmmn:humanTask id="Task_BoardNotification" name="Notify Board Audit and Risk Committee"/>
       </cmmn:stage>
 
       <!-- Stage 4: Resolution -->