Determine the final P1..P4 priority from severity, service tier, and AI
suggestion. FIRST matching rule wins.
severity
service_tier
ai_suggested_priority
classification
"disaster"
-
-
-
"P1"
"Disaster severity always overrides"
"critical"
-
-
-
"P1"
"Critical severity always overrides"
-
-
-
"security.incident"
"P1"
"Security incidents are always P1"
"high"
"tier_1"
-
-
"P1"
"High on tier_1 service"
"high"
"tier_2"
-
-
"P2"
"High on tier_2 service"
"high"
-
-
-
"P2"
"High severity, lower tier"
"average"
"tier_1"
-
-
"P2"
"Average on tier_1 service"
"average"
"tier_2"
-
-
"P3"
"Average on tier_2 service"
"warning"
-
-
-
"P3"
"Warning severity"
"information"
-
-
-
"P4"
"Informational"
-
-
"P1"
-
"P1"
"Fallback: trust AI suggestion P1"
-
-
"P2"
-
"P2"
"Fallback: trust AI suggestion P2"
-
-
"P3"
-
"P3"
"Fallback: trust AI suggestion P3"
-
-
-
-
"P4"
"Default when nothing else matches"