{
  "kind": "uapf.package",
  "id": "lv.itsm.incident.triage",
  "name": "LVRTC Incident Triage",
  "description": "Level-4 UAPF process for triaging IT-infrastructure incidents at LVRTC.\n\nSix BPMN service tasks invoke the UAPF-IP capabilities intake.normalize@1,\nai.classify@1, ai.suggest_priority@1, ai.draft_response@1,\nincident.update@1 and event.emit@1. Three DMN decision tables encode the\ndeterministic rules previously hidden inside the host: priority maps\nseverity x service-tier x AI-suggestion x classification onto P1-P4;\nownership decides whether the case stays inside LVRTC or hands off to an\nexternal partner; routing picks the expert group (helpdesk-l1, noc-l1/l2,\nsoc-l2, facility-l2, platform-l2, external-handoff).\n\nClassification, priority suggestion and customer response drafting are AI\nsteps; the rules that decide *what* the AI proposes versus *who* handles\nit live in versioned DMN, not Python. Drafted customer responses are\nproduced in both Latvian and English and require human approval before\nsending (governed by Algorithm Card algo.incident_triage.draft_response).\n\nv1.0.0 targets UAPF v2.5.0: algorithm cards carry embedded `tests`\narrays (>=2 per card) per chapter 13.16; BPMN service tasks carry\nuapf24:algorithmCardRef attributes; resource targets are dispatch\nendpoints only.\n",
  "level": 4,
  "version": "1.0.0",
  "requires_capabilities": [
    "intake.normalize@1+",
    "ai.classify@1+",
    "ai.suggest_priority@1+",
    "ai.draft_response@1+",
    "dmn.evaluate@1+",
    "incident.update@1+",
    "event.emit@1+"
  ],
  "profiles_supported": [
    "uapf-ip-orchestrated"
  ],
  "guardrails": "resources/guardrails.yaml",
  "includes": [],
  "dependencies": {},
  "cornerstones": {
    "bpmn": true,
    "dmn": true,
    "cmmn": false,
    "resources": true
  },
  "paths": {
    "bpmn": "bpmn",
    "dmn": "dmn",
    "resources": "resources",
    "metadata": "metadata"
  },
  "exposure": {
    "mcp": {
      "enabled": true,
      "runnable": true,
      "exposedEntrypoints": [
        "Process_IncidentTriage"
      ],
      "exposedArtifacts": [
        "manifest",
        "bpmn",
        "dmn",
        "docs"
      ]
    }
  },
  "owners": [
    {
      "type": "team",
      "id": "lvrtc",
      "contact": "incident-mgmt@lvrtc.lv"
    },
    {
      "type": "team",
      "id": "openitsm-stewards",
      "contact": "stewards@openitsm.algomation.io"
    }
  ],
  "lifecycle": "draft"
}