Import UAPF package: incident-triage.uapf

uapf.yaml

@@ -0,0 +1,79 @@
+kind: uapf.package
+id: lv.itsm.incident.triage
+name: LVRTC Incident Triage
+description: |
+  Level-4 UAPF process for triaging IT-infrastructure incidents at LVRTC.
+
+  Six BPMN service tasks invoke the UAPF-IP capabilities intake.normalize@1,
+  ai.classify@1, ai.suggest_priority@1, ai.draft_response@1,
+  incident.update@1 and event.emit@1. Three DMN decision tables encode the
+  deterministic rules previously hidden inside the host: priority maps
+  severity x service-tier x AI-suggestion x classification onto P1-P4;
+  ownership decides whether the case stays inside LVRTC or hands off to an
+  external partner; routing picks the expert group (helpdesk-l1, noc-l1/l2,
+  soc-l2, facility-l2, platform-l2, external-handoff).
+
+  Classification, priority suggestion and customer response drafting are AI
+  steps; the rules that decide *what* the AI proposes versus *who* handles
+  it live in versioned DMN, not Python. Drafted customer responses are
+  produced in both Latvian and English and require human approval before
+  sending (governed by Algorithm Card algo.incident_triage.draft_response).
+
+  v1.0.0 targets UAPF v2.5.0: algorithm cards carry embedded `tests`
+  arrays (>=2 per card) per chapter 13.16; BPMN service tasks carry
+  uapf24:algorithmCardRef attributes; resource targets are dispatch
+  endpoints only.
+
+level: 4
+version: "1.0.0"
+
+requires_capabilities:
+  - intake.normalize@1+
+  - ai.classify@1+
+  - ai.suggest_priority@1+
+  - ai.draft_response@1+
+  - dmn.evaluate@1+
+  - incident.update@1+
+  - event.emit@1+
+
+profiles_supported:
+  - uapf-ip-orchestrated
+
+guardrails: resources/guardrails.yaml
+includes: []
+dependencies: {}
+
+cornerstones:
+  bpmn: true
+  dmn: true
+  cmmn: false
+  resources: true
+
+paths:
+  bpmn: bpmn
+  dmn: dmn
+  resources: resources
+  metadata: metadata
+
+
+exposure:
+  mcp:
+    enabled: true
+    runnable: true
+    exposedEntrypoints:
+      - "Process_IncidentTriage"
+    exposedArtifacts:
+      - manifest
+      - bpmn
+      - dmn
+      - docs
+
+owners:
+  - type: team
+    id: lvrtc
+    contact: incident-mgmt@lvrtc.lv
+  - type: team
+    id: openitsm-stewards
+    contact: stewards@openitsm.algomation.io
+
+lifecycle: draft